At BigShor, we believe responsible media is built through continuous dialogue with our readers, viewers, listeners, creators, and partners. This Actionable Feedback Policy explains how we collect, evaluate, and respond to feedback while prioritising transparency, accountability, and public trust.
This policy aligns with global media best practices and Google News transparency guidelines.
Why Feedback Matters
Feedback helps us:
- Improve the accuracy and quality of our journalism
- Strengthen trust with our audience
- Identify gaps, errors, or emerging issues
- Ensure our news and entertainment content remains relevant and responsible
We treat feedback as an essential part of our editorial process.
How We Collect Feedback
BigShor collects feedback through multiple channels:
- Email communication via our official contact addresses
- Contact forms on the BigShor website
- Direct messages on verified social media platforms
- Comments and responses on published content
- Creator, partner, and reader outreach
We encourage constructive, specific, and respectful feedback.
Types of Feedback We Review
We actively review feedback related to:
- Factual inaccuracies or errors
- Editorial balance and fairness
- Transparency and disclosure concerns
- Content labeling (news, opinion, entertainment, sponsored)
- Ethical or policy-related issues
- Accessibility and user experience
Spam, abusive messages, or bad-faith submissions may not receive a response.
How We Respond to Feedback
BigShor follows a structured approach when responding to feedback:
- Acknowledgement – Feedback is acknowledged where appropriate
- Review – Editorial or operational teams assess the concern
- Action – Corrections, clarifications, or updates are made if required
- Communication – Significant actions are communicated transparently
Response times may vary based on the nature and complexity of the feedback.
Corrections & Editorial Updates
When feedback identifies a verified error:
- Corrections are made promptly
- Updates are clearly noted on the article
- Major corrections are disclosed transparently
This process supports accuracy and accountability across our platform.
Public Engagement
BigShor engages with the public responsibly:
- We encourage informed discussion and diverse perspectives
- We moderate interactions to maintain respectful discourse
- We may feature reader insights when editorially relevant
Engagement does not imply endorsement of all views expressed.
Transparency & Accountability
To maintain public trust:
- Feedback processes are reviewed regularly
- Editorial decisions are made independently
- Conflicts of interest are disclosed when applicable
- Policy changes are reflected publicly
We aim to be clear about how decisions are made and how concerns are addressed.
Limitations
While we value all feedback:
- We cannot respond to every submission individually
- Editorial judgments remain at BigShor’s discretion
- Feedback does not guarantee content removal or changes
Contact for Feedback
Readers may submit feedback or concerns through our official contact channels listed on the Contact Us page.
For urgent factual corrections, we encourage clear references to the specific article or content.
Our Commitment
BigShor is committed to maintaining an open, responsive, and transparent relationship with its audience. Feedback plays a vital role in helping us uphold high editorial and ethical standards across news and entertainment.
Last updated: 2025